Analisis Sistem Penjadwalan yang Tidak Teratur dan Upaya Penyelesaian dengan Menggunakan Sistem Sales Force Automation di PT Damai Abadi

Thomas, Ivana Khu and Gracella, Monica (2019) Analisis Sistem Penjadwalan yang Tidak Teratur dan Upaya Penyelesaian dengan Menggunakan Sistem Sales Force Automation di PT Damai Abadi. Other thesis, Universitas Prasetiya Mulya.

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Abstract

PT. Damai Abadi merupakan perusahaan bidang ekstrusi aluminium yang memiliki permasalahan penjadwalan pengiriman barang. Hal ini dikarenakan adanya sistem penjadwalan yang tidak teratur, sehingga pengiriman barang seringkali mengalami permasalahan. Pendekatan konseptual yang digunakan adalah Creating Value for Customers: Value for Service on Conformance to Specification, Service Level, Service Blueprint, dan Sales Force Automation dalam bagian dari Enterprise Resource Planning untuk memperkenalkan sistem baru yang terintegrasi di dalam PT. Damai Abadi. Terdapat dua alternatif solusi yang diberikan, yaitu alternatif pertama: Menggunakan Microsoft Office 365 untuk Meningkatkan Support Processes yang Berbasis Spreadsheets Menjadi Lebih Terintegrasi di dalam PT. Damai Abadi, dan alternatif kedua: Memasang dan Mengatur Sistem SFA dari Bagian ERP seperti SAP Business One agar Seluruh Divisi Dapat Menjadi Terintegrasi Secara Lengkap. Para Supervisor di PT. Damai Abadi berkesepakatan untuk memiliki alternatif solusi kedua.

Item Type: Thesis (Other)
Uncontrolled Keywords: Delivery Scheduling System, Enterprise Resource Planning (ERP), Sales Force Automation (SFA), Service Process Integration, Operational Efficiency Improvement
Subjects: H Social Sciences > HF Commerce
Divisions: School of Business and Economics > S1 Branding
Depositing User: Librarian 04 at Universitas Prasetiya Mulya
Date Deposited: 04 Mar 2026 08:20
Last Modified: 04 Mar 2026 08:42
URI: https://elib.prasetiyamulya.ac.id/id/eprint/1220

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