Peningkatan Jumlah Tamu Restoran Y di Hotel X Melalui Perbaikan Kualitas Layanan

Mutmainnah, Nazalia Anisya and Said, Jesslyn Amalita Rizki (2023) Peningkatan Jumlah Tamu Restoran Y di Hotel X Melalui Perbaikan Kualitas Layanan. Other thesis, Universitas Prasetiya Mulya.

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Abstract

Tugas Akhir ini berisikan tentang analisis permasalahan yang terjadi di hotel X khususnya di restoran Y dengan menemukan permasalahan utama yaitu kurang dilakukan mekanisme pemantapan terhadap kualitas dan layanan. Dengan adanya permasalahan tersebut, penulis mengusulkan solusi perbaikan terbaik yaitu memberikan pelatihan kepada staf F&B untuk meningkatkan kinerja pelayanan yang memuaskan agar dapat memenuhi dan melebihi ekspektasi pelanggan. Dengan adanya solusi tersebut diharapkan target pendapatan dari tamu FIT dapat meningkat sebesar lima persen.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	kualitas layanan, hotel, F&B
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Business and Economics > S1 Hospitality Business
Depositing User:	Librarian 03 at Universitas Prasetiya Mulya
Date Deposited:	08 Jun 2026 08:44
Last Modified:	08 Jun 2026 08:44
URI:	https://elib.prasetiyamulya.ac.id/id/eprint/198

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